In the core of the product support services provided by V&E is our “Customer Oriented Policy”. The success of our business has been largely a result of strictly pursuing this policy that features clearly
  • Providing superior field services
  • Extra attention to the details through out our operations.
  • Our ability to respond to customer needs and to exceed customer expectations.
  • The unique talents of our personnel.
  • A loyal and dedicated staff.
  • Our ability to successfully differentiate our services from competition
  • Our ability to establish a clear communication with our customer in order to facilitate the timely completion of missions
We understand that lack of field support will lead to accumulation of faults, low serviceability and mission capability, losing the company and equipment reputation at the customer which means no more amendments or new orders, and consequently losing market leadership and giving the chance for the competitors to jump. That is why we are giving the product support and after sales services our ultimate care and attention!
Lines of Field Support:
  • Fielding new products.
  • Conducting in-country training.
  • Preventive and periodic maintenance.
  • Repair in sight and during missions.
  • Inspecting the trucks before missions.
  • Field observation and troubles analysis.
  • Planning and running field tests for new trucks.
  • Receiving warranty parts and components
  • Translating technical documents into Arabic.
  • Carrying out product design upgrades and modifications.